Avoma
Platforms: Zoom, Meet, Teams, Blue Jeans, GoTo Meeting, Uber Conference, Lifesize
Avoma pros:
- Great for coaching sales teams
- Very easy to use
Avoma cons:
- Pricey
Having all your meeting transcriptions organized is one thing. Extracting the underlying information from each one of them to make better decisions is another thing entirely. Avoma knows that transcriptions aren’t enough if you’re on a mission to improve sales calls, UX interviews, or internal meetings. This is why it offers a range of tools that let you dig deep into every meeting with the power of AI: - A dashboard where you can track the total conversations everyone’s having, including the median amount of meetings per user.
- A tool that tracks filler words, so you can get rid of the flow-breaking “ah”s, “uh”s, and “um”s.
- A monologue-tracking statistic, where you can see how long someone talked continuously for, great to discover where conversations lose their dynamic.
- A talking-to-listening ratio tracker, letting you understand how much you should listen before you talk while in customer meetings.
- A competitive tracking tool, helping you see how you stack up versus competitors in the words of your customers. Avoma keeps track of every mention of the competition and also whether you lost or won deals when that happened, so you can correlate the information and adjust.
- Overall topic tracking, so you know what people talk about the most, broken down by keywords. There’s also a tracker that lets you know when each topic is usually brought into the conversation, useful to help you structure your future meetings.
- And a range of coaching tools, including AI scoring, so you can help new sales reps find their footing faster and start closing more deals.
This toolkit makes Avoma a great fit for customer-facing teams, whether it’s in support or sales. It’s great to improve visibility for managers, helping you make better decisions and lead your team to success. And the dev team went all in on CRM integrations, offering native Salesforce, HubSpot, Copper, and Pipedrive integrations, so you can focus on ongoing optimization, not on endless admin work.
Avoma price: Free plan available for 1,200 minutes per month, stored for up to 3 months; Starter plan starts at $24/user/month.
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